Cancellations & Refunds
Participant Cancellations
You may cancel your reservation by notifying The Company. Calculation of cancellation amounts includes all services and fees on the invoice based on the number of days prior to departure by which we receive the notification. See the chart above.
Cancellations by The Company
The Company reserves the right to cancel or reschedule any trip departure for any reason, including insufficient demand, strikes, lockouts, riots, stoppage of labour or Force Majeure Event (see under "Force Majeure").
In the event of a cancellation by The Company prior to departure, The Company will try, at your discretion, to rebook the same trip with a different departure date, or a similar trip, but there is no guarantee of availability. The Company will refund the difference in price if the alternate is lower. You are responsible for additional costs if the alternate is higher. If this rebooking option is not acceptable to you, The Company’s only responsibility is to refund the amounts paid by you for the reservation.
In the event of a cancellation by The Company prior to departure or during your trip for conditions under Force Majeure, The Company will provide a future travel/booking credit for the portion of your trip impacted. Future travel/booking credit will be redeemable for travel with The Company for one year past your original trip start date. If a future travel/booking credit is not acceptable to you, in the majority of Force Majeure situations, you can notify the company within 21 days of advisement and The Company’s only responsibility is to refund the amounts paid by you for the portion of your trip impacted. If you do not notify the Company within 21 days of advisement, a refund is no longer available.
The Company is not liable or responsible for any arrangements made independently of The Company. The Company assumes no responsibility for costs or fees you incur for independent arrangements not booked through The Company, inclusive of, but not limited to, airline, hotel, excursion and SafetyNet Protection related charges.
Refunds
Any request for refunds is subject to these Terms.
Private Touring
Changes made en route at your discretion to tour features, timings, or tour services (e.g. meals, included sightseeing, etc...) are not refundable nor exchangeable for other services.
Unused Services
No refunds will be issued for unused services (late arrivals, temporary absences from your trip or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.
Subject to Change Itineraries
Departures in 2022 advertised with ‘subject to itinerary modifications’ will have full details available with the release of the 2022 tour or cruise departures.
The Company will notify you via email when the final itinerary is available.
Force Majeure
In the event of a Force Majeure Event (as defined below), The Company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.
The Company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an "Act of God" or any other condition outside The Company’s control ("Force Majeure Event"), including without limitation:
• Fire
• Landslides
• Volcanic eruption
• Inclement weather
• Environmental pollution or contamination
• Earthquake
• Low or high water levels
• Flood
• Water or power shortages or failures
• Tropical storms or hurricanes
• Riots or civil commissions or disturbances or any other acts of similar nature
• Sabotage
• Strikes of labour disruptions
• Arrests
• Restraint of rulers or peoples
• Expropriations
• Acts of terrorism
• War
• Insurrection
• Quarantine restrictions
• Government health advisories or warnings or alerts of any kind of nature
• Government seizures
• Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorisation
• Damages to its facilities or the travel supplier and its facilities
• Or any other unforeseen circumstances or any other factors unforeseen by The Company that adversely affects or hampers its ability to fulfil any of its contractual conditions.
Information Required for Reservation & Travel
As a condition of reservation, you must provide information requested by The Company along with your initial payment. The Company reserves the right to cancel your reservation and all services, and retain all related cancellation fees, if your information is incomplete or inaccurate. Your personal data secured for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of Australia. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.
By making a reservation with The Company
• you consent to The Company storing, using, and transferring on this data to other third parties (including third parties outside your home country) for the purposes as stated above
• you indemnify and hold harmless The Company and its affiliates in respect of The Company for storing, using and transferring this data as described above.
See The Company Privacy Policy for more information on usage of your data. https://globusfamily.com.au/privacy-policy.
Information Required
• Full name as per passport
• Address
• Date of birth
• Full passport details
• Email address
• Gender
• Disabilities
• Medical conditions
• Dietary restrictions you make known to The Company
• Emergency contact (non-participant)
• On tour contact information (mobile phone or email address)
• If any additional information is required, it will be requested from you with your reservation.
