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We are only taking emails to info@twac.org.au during this crisis and dealing with cancellations 7 days prior to departure.
If you have a Spirit of Tasmania booking you can put your booking into credit to be used later as per our conditions on your E-ticket email, no refunds are available. Thanks for your consideration during this difficult time.
As per our T&Cs we sent you when you booked with us, the tickets are non-refundable, that is why we offer cancellation insurance verbally and by email. However, we would have suggested changing your booking to a later date up to 11 months in advance at no additional cost, except for the fare difference (if any).
Please note we have different T&Cs as an agent; you can check the Spirit of Tasmania's refund policy highlighting this: https://www.spiritoftasmania.com.au/terms-and-conditions/terms-and-conditions-of-refunds.
Note: Travel agent bookings may be subject to travel agent refund policies and payment methods. If a booking was made via an authorised travel agent, refund payments will be issued by the travel agent. The payee must contact their travel agent if they wish amend or cancel their booking. Refund payments may be subject to the travel agents' refund policy
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